Summary: Researchers investigate new strategies to help listeners better understand those with voice disorders.
Source: Florida Atlantic University
“Fly heading two three zero, runway two seven left, cleared for takeoff.” Air traffic controllers are among the 25 to 45 percent of the workforce in the United States who use their voices professionally. It is imperative for their listeners to understand what they are communicating. Air traffic controllers, teachers and university professors have a high prevalence of voice disorders referred to as “dysphonia.” Other professions also are at risk including clergy, attorneys, counselors and performers.
Voice disorders are not just a problem for these professions. In fact, 1 in 13 American adults reported a voice problem in the past year. Only a minority of them got treatment, further perpetuating the overall problem. Voice disorders are a common occurrence for many people throughout their lifetime. Although it is well understood how voice disorders impact the speaker, there is little research on how voice disorders impact the listener.
Researchers from Florida Atlantic University and Towson University conducted a study to determine if there are differences in speech intelligibility (ability of a listener to recover a speaker’s message) in healthy voices compared to those who have voice disorders such as breathiness, hoarseness, loss of voice or a “croaky” voice. They also wanted to know if using listener “strategies” such as paying close attention to the words or using other words to try to figure out the message would increase speech intelligibility. To date, no studies have investigated if listener strategies improve intelligibility scores in speakers with voice disorders.
In addition, the researchers wanted to explore if the listener’s overall impression of a person’s speech or voice quality would impact how they rate speech intelligibility. Speakers with voice disorders are judged more negatively than speakers without voice disorders. The researchers constructed the study to include information to help identify which voice qualities may be at play during a reduction of intelligible speech.
“A speaker’s intelligibility is impacted not only by the abilities of the speaker but also by the listening environment and skills employed by the listener,” said Connie K. Porcaro, Ph.D., first author and an associate professor in the Department of Communication Sciences and Disorders in FAU’s College of Education. “Moreover, listeners receive less salient information to process when they are listening to a person with a voice disorder.”
Results of the study, published in the Journal of Voice, show that overall, speakers with voice disorders demonstrated a tenfold increase in the number of speech intelligibility errors compared to speakers with healthy voices. In addition to significant differences in the number of errors between healthy speakers and those with voice disorders, listeners also had significantly more overall errors on content words (listener transcribed “cat” for “dog”) than articles (listener transcribed “the” for “a”) with voice type.
Certain vowels were impacted more than others and noise and lack of harmonic components increased as the severity of perceived voice disorders increased. Seventy-eight percent of the variance associated with intelligibility errors by listeners was due to the presence or absence of voice disorders.
The researchers also discovered that the use of listener strategies did not improve speech intelligibility scores and did not increase the number of words correctly transcribed by listeners. Of interest, no matter what strategies listeners were asked to use, the majority of them reported the use of “context” to better understand the speakers and the unintelligible words.
Finally, the researchers explored the results of the voice quality ratings and found that speakers with a “breathiness” quality in voice ranging from moderate to severe had a greater number of speech intelligibility errors. Breathiness was the most predictive factor (41 percent) of the variance of speech intelligibility errors.
“Studies have shown that student auditory comprehension in the classroom is reduced when teachers have voice disorders, which has a negative impact during classroom learning,” said Porcaro. “People with voice disorders may need to take special care to ensure that their listeners understand their intended message and should assess their communicative situations and make appropriate modifications as needed. For example, using gestures or reducing background noise could be useful strategies to improve accuracy and the ability to be understood.”
Co-authors of the study, “Effect of Dysphonia and Cognitive-Perceptual Listener Strategies on Speech Intelligibility,” are Paul M. Evitts, Ph.D.; Nicole King, M.S.; Cassandra Hood, M.S., Erin Campbell, M.S.; and Layla White, M.S., all with Towson University; and Jacqueline Veraguas, M.S., FAU’s Department of Communication Sciences and Disorders.
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Source: Florida Atlantic University Media Contacts: Gisele Galoustian – Florida Atlantic University Image Source: The image is credited to Florida Atlantic University.
Effect of Dysphonia and Cognitive-Perceptual Listener Strategies on Speech Intelligibility
There is a high prevalence of dysphonia among professional voice users and the impact of the disordered voice on the speaker is well documented. However, there is minimal research on the impact of the disordered voice on the listener. Considering that professional voice users include teachers and air-traffic controllers, among others, it is imperative to determine the impact of a disordered voice on the listener. To address this, the objectives of the current study included: (1) determine whether there are differences in speech intelligibility between individuals with healthy voices and those with dysphonia; (2) understand whether cognitive-perceptual strategies increase speech intelligibility for dysphonic speakers; and (3) determine the relationship between subjective voice quality ratings and speech intelligibility. Sentence stimuli were recorded from 12 speakers with dysphonia and four age- and gender-matched typical, healthy speakers and presented to 129 healthy listeners divided into one of three strategy groups (ie, control, acknowledgement, and listener strategies). Four expert raters also completed a perceptual voice assessment using the Consensus Assessment Perceptual Evaluation of Voice for each speaker. Results indicated that dysphonic voices were significantly less intelligible than healthy voices (P ≤ 0.001) and the use of cognitive-perceptual strategies provided to the listener did not significantly improve speech intelligibility scores (P = 0.602). Using the subjective voice quality ratings, regression analysis found that breathiness was able to predict 41% of the variance associated with number of errors (P = 0.008). Overall results of the study suggest that speakers with dysphonia demonstrate reduced speech intelligibility and that providing the listener with specific strategies may not result in improved intelligibility.